Solutions for Customer Services

Overview

Boro Networks, the expert in IP communications, is committed to the vision of bringing effective and cost efficient IP communications to every facet of a modern enterprise. IP communications is not only for the internal business communications of an enterprise. IP communications should fundamentally changes the way that enterprises reach out to and interact with their customers. Boro Networks’ solutions for customer services will help enterprises of all sizes and needs to enjoy with their customers the efficiency and capability of communications based on the new IP communications paradigm.

Boro Networks is currently offering two solutions to fulfill the customer services needs of the enterprise. The Boro IP Call Center, built upon Boro Network’s SipEverest family of enterprise-class IP communication products, is the most economical, cost-effective IP call center solution on the market featuring flexible deployment, readiness to scale and simple operation. It fully follows the SIP protocol to leverage on VoIP technologies to perform service dispatches to agents near or remote, free from all limitations of geography, space and time. It is optimized for small and medium-sized call centers, and provides features to help enterprises to continually upgrade their service qualities and to realize their customer-centric competitive positions. The Boro Multimedia Collabortion and Customer Relation Management (CRM) solution, built upon Boro’s SipWEB technology, is a solution for enabling remote communications through the Web. Also fully following the SIP protocol, the solution offers the enterprise an innovative new platform for enabling customer access to enterprise services. Through a standard Web browser, your customers can be connected to your service agents in “face-to-face” dialogues and gain access to video demonstration, desktop sharing, and remote training and maintenance supports.

IP Call Center

Multimedia Collaboration and CRM

Boro’s solutions for customer services will allow you to deliver services to your customer efficiently and cost effectively with quality and features unseen before.